What I Learnt from Working in a Call Center, or…Keurig Comes Through.

Just wanted to tell everyone that Keurig emailed me today, and is sending me a Keurig Mini to replace my old one.  For free.  Plus 2 boxes of K-Cups (Starbuck’s and Dunkin’ Donuts).

They didn’t state explicitly that it is “new”, and not “refurbished”, so I am hoping it actually is new.  Sometimes companies do that – the call center I worked for who represented a retail-company-who-shall-not-be-named, often sent refurbished products as exchanges.

Anyway, I don’t have to send my dead Mini back.  And I know why, too – the cost of production is too low to justify the pre-paid shipping Keurig would have to shell out to get it back.  I learnt that from the call center, too.

At $99/unit (retail), I am betting this unit actually cost around $18 to make.

The bits and bobs of relatively useless information you pick up on life’s journey!



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